There are a number of reasons why your tickets may not be showing in The O2 app. Please check the following:
Check your email address:
You must be signed in using the same email used at checkout.
If this was wrong, contact Gigantic Tickets so we can update the lead booker’s details.
Log out and back in:
To switch accounts:
Tap your circled initials (top right)
Select “Sign Out”
Log in again
Reinstall the App:
Ensure you are using the latest version
If tickets still don’t appear on event day, contact Gigantic Tickets or go to the venue box office.