The decision to switch from postal tickets to mobile or app-based ones is made by the promoters.
This is becoming standard across the board and will soon be the primary method for ticket delivery. It's part of a broader effort to reduce paper use and help the environment.
The fee still applies, as it helps cover the cost of scanning equipment and the development of the app itself.
We understand that some customers prefer traditional paper tickets and that using an app can sometimes be tricky. However, there will always be someone available at the box office on the night of the event to assist if you're having trouble accessing your ticket on the app.
As mentioned, this change is all in support of reducing environmental impact.