All of our tickets are sold on a strictly non-refundable basis and cannot be cancelled once booked.
This is explained prior to confirming your booking and is also outlined in our terms and conditions, which you can view here.
Alternatively, you may wish to resell your tickets at face value. We have partnered with Twickets to facilitate secure resale of tickets at face value or less. Find out more here or visit our Ticket Resale FAQs.
If you selected the refund plan option as part of your order, please contact our Refund Plan team. More information can be found here or under our Refund Plan FAQs.
Please note that if the promoter changes the event date or the event is cancelled, you will be entitled to a face value refund. In this instance, our customer service team will contact you directly with further details.