If you can’t see the refund for your tickets, firstly please ensure you are checking the correct account — the account used to pay for the tickets originally.
If you paid by credit card, refunds can sometimes appear on your statement under the date of the original booking, so please check your statement around that time.
If you are still unable to see the funds and it has been more than 10 working days since the refund was processed, please contact our Customer Service team and they will be happy to investigate further.
In many cases, we can provide an ARN (Acquirer Reference Number) as proof that the refund has been issued. You can then give this number to your bank, who will be able to help locate the funds.